How Joe Fortune Handles Your Personal Data

Joe Fortune collects personal information at account registration - your name, date of birth, email address, and residential location - along with financial data tied to any deposit or withdrawal you make. Payment details for Visa, Mastercard, Bitcoin, Ethereum, Litecoin, Tether, USDT, and TRON transactions are handled through encrypted channels and are never stored in plain text on our servers. We also collect technical data such as IP addresses, browser type, and session logs, which help us detect suspicious activity and keep accounts secure.

The information we gather serves four core purposes: verifying your identity before processing AUD payouts, meeting anti-money-laundering obligations under our Curacao eGaming licence (8048/JAZ2016-083), delivering customer support through phone, email, or live chat, and improving the platform based on usage patterns. We do not sell your data to third parties for marketing. Where we share information - with payment processors, KYC providers, or fraud-prevention services - those partners are contractually bound to the same confidentiality standards we follow.

Cookies are used to remember your session and personalise game suggestions. You can disable non-essential cookies through your browser settings at any time, though some site features may behave differently as a result. Analytics data is used in aggregate form only - individual gameplay records for titles like Plinko or Mines are not shared externally.

You have the right to request a copy of the personal data we hold, ask for corrections to inaccurate records, or request deletion of your account and associated data, subject to retention periods required by our licensor and applicable financial regulations. To exercise any of these rights, contact our support team by email. We aim to respond within 30 days. This policy was last reviewed in 2025 and may be updated periodically - continued use of the site after any revision constitutes acceptance of the updated terms.

When you open an account at Joe Fortune, we collect the personal details you provide during registration - your name, date of birth, email address, and residential address. This information lets us verify your identity, meet the requirements of our Curacao eGaming licence (8048/JAZ2016-083), and confirm the account belongs to you. We do not collect more than what that process requires.

Financial data is treated with additional care. When you deposit or withdraw using Bitcoin, Visa, Mastercard, Litecoin, Ethereum, Tether, USDT, or TRON, we record transaction amounts, timestamps, and payment method identifiers. Full card numbers are never stored on our servers. Crypto wallet addresses are kept only as long as your account is active or as required by applicable recordkeeping obligations. We use this data to process your funds, flag unusual activity, and resolve any disputes that may arise.

Beyond account and payment details, we collect technical data each time you visit: IP address, browser type, device identifiers, and session logs. This helps us detect unauthorised login attempts, maintain site performance, and personalise your experience across the casino, live tables, poker, slots, and sports betting sections. Cookies maintain your session and store preferences; a separate cookies notice on this site explains how to control them.

We do not sell your personal data to third parties. Any sharing is limited to processors who help operate the platform - payment gateways, identity verification providers, and hosting partners - each of whom works under a data processing agreement. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account entirely by contacting support via live chat, email, or phone. We aim to respond to all data requests within 30 days.

As an account holder at Joe Fortune, you hold specific rights over the personal data collected during registration, gameplay, and financial transactions. These include the right to access a copy of your stored information, correct inaccurate details, and request deletion where retention is no longer necessary. You can also ask Joe Fortune to restrict how your data is processed in certain circumstances, for example while a dispute or complaint is under active review.

Data portability is another right available to registered players. On request, Joe Fortune can supply your personal information in a structured, machine-readable format that you can transfer elsewhere. This covers data you actively submitted: account details, stated preferences, and communication history. It does not extend to information derived through automated profiling or system-generated records produced on our side.

To exercise any of these rights, reach out through live chat, email, or phone. Standard requests are reviewed and actioned within 30 days. If a case is complex, that window may extend by up to two additional months; you will receive written notice within the initial 30-day period explaining why. Joe Fortune holds licence 8048/JAZ2016-083 issued by Curacao eGaming, and its data practices are bound by the compliance requirements that licence sets out.

Certain data must be retained regardless of a deletion request. Transaction records kept for anti-money laundering purposes and account history tied to regulatory reporting cannot be removed on demand, even after an account closes. Where a request cannot be fulfilled in full, you will receive a written explanation along with details on how to escalate if you believe the decision is incorrect. Joe Fortune aims to respond to every rights request in writing, regardless of outcome.

Joe Fortune uses cookies - small text files placed on your device when you load any page on the site. These files serve a straightforward purpose: keeping sessions active, remembering your login state, and making sure the platform responds correctly whether you open the casino lobby, jump into Plinko, or switch to the live dealer section.

There are a few distinct categories in use. Session cookies are temporary - they disappear the moment you close your browser - and handle things like maintaining your AUD balance display as you move between pages. Persistent cookies stick around longer, usually between 30 and 365 days, and cover functions like remembering which payment method you used last (Bitcoin, Visa, Mastercard, or any other option from the full list) and storing any display preferences you have set.

Third-party cookies come from analytics integrations embedded in the site. These track aggregate behaviour: which pages attract the most traffic, where users drop off during registration, and how the deposit flow performs across different devices. Joe Fortune does not share individually identifiable data from these tools with advertisers. The site operates under Curacao eGaming licence 8048/JAZ2016-083, and all cookie practices fall within the data handling standards that licence requires.

You control your cookie settings directly through your browser. Every major browser lets you view existing cookies, delete them selectively, or block categories of cookies going forward. Blocking all cookies will affect some functions - live chat may fail to load, and certain payment steps rely on session data to complete correctly. If you need clarification on exactly what data a specific cookie collects, the support team is reachable by live chat, email, or phone.

The General Data Protection Regulation (GDPR) entered into force across the European Union in May 2018, establishing eight core rights for individuals regarding how organisations collect, store, and use personal data. Although Joe Fortune operates under a Curacao eGaming licence (number 8048/JAZ2016-083) and serves players primarily in Australia, the casino extends GDPR-aligned data handling practices to all registered account holders, regardless of where they are located.

Under GDPR, you hold the right to access the personal data Joe Fortune keeps on your account, correct inaccuracies in that record, and request erasure when data is no longer necessary for the purpose it was collected. You are also entitled to restrict or object to certain types of processing, receive your data in a portable, machine-readable format, and withdraw consent at any point without penalty. These rights apply from the moment of registration and remain in effect for as long as you hold an active account.

To exercise any of these rights, contact the support team by email or live chat and include your registered account details. Requests are handled within 30 calendar days. Where a request is particularly complex, or where a high volume arrives at the same time, that period may extend by a further 60 days. In those cases, Joe Fortune will notify you of the delay within the first 30 days and give a reason. Identity verification is required before any personal data is released or permanently removed, which is a protective measure, not a bureaucratic obstacle.

If you believe your data rights have not been handled correctly, you may raise a complaint with the supervisory authority that has jurisdiction in your region. Joe Fortune does not charge a fee for standard subject access requests. A reasonable administrative charge may apply only when a request is manifestly unfounded, repetitive, or excessive in scope, and the charge will be explained in writing before any action is taken.